total value of assets
gift aided to fund
We are more than a joining together
of landlords. This report highlights the group's
achievements in 2018/19 across 4 distinct
business areas - landlord services (great homes),
property development (ambitious developments),
social entrepreneur (strong communities) and
We believe that everyone should have a place
they can call home, somewhere they feel safe
and somewhere they can afford.
Landlord services are delivered through our
local brands: LMH in Liverpool, Helena Homes
in St Helens and Golden Gates Housing Trust
We are broadening the mix of home types and tenures we offer
to reflect changing local needs. Last year, our stock included:
social housing general needs
homes for older people
shared ownership homes
homes managed on behalf of others
homes leased to the Bamboo Lettings joint venture
non-social housing properties
We also managed
properties on behalf of Torus leaseholders
last year, we invested
to improve our homes, and
on repairs and maintenance
of our tenants are satisfied with landlord services
of our homes meet the Government's Decent Homes Standard
Last year's highlights included:
delivered in social impact
in social value
people helped into employment
people benefitted from digital training
in financial gain was unlocked for
people attended health & wellbeing services
We are committed to unlocking the potential that exists across communities and empowering the people who live in them.
Our charitable arm Torus Foundation works to address deprivation, promote inclusion and support customers and communities to thrive and be the best they can be.
Our new-build strategy is delivering new
homes across all tenures - to help meet
the needs of a growing and multi-generational
population. We'll build at least 5,300 new homes
by 2024 with a focus on the affordable
homes local people need.
Last year's highlights included:
invested in new homes
grant funding received
unlocked in grant funding to build new homes through the Homes England Wave 2 Strategic Partnership
new homes completed across 20 sites
additional homes on site
Schemes completed in 2018/19 included:
Harrison Square, Warrington
Notre Dame, Liverpool
Pennington Wharf, Wigan
Liberty Place, St Helens
This year, we completed:
An average of
responsive repairs every day
of total repairs were completed within target
total repairs for Steve Biko Housing Association
Our commercial arm HMS provides around-the-clock repair and maintenance services for Torus customers and other clients across the North West. This includes reactive and planned maintenance activities for other landlord clients, including Steve Biko Housing Association.
The team's activities have expanded into new-build construction and this year saw HMS deliver a range of completed homes for Torus.
of commercial profits are reinvested as a dividend to support social outcomes
gift aided to Torus Foundation
HMS also created these new homes for Torus:
Ogdens Clock Tower
19 homes for affordable rent
Winner - Affordable Housing Scheme of the Year, Northern Housing Awards
Highly commended - North West Regional Construction Awards
13 family homes for shared ownership
4 family homes for afforable rent
The commercial arm also includes Torus Commercial Services (TCS), which currently provides construction, repair and maintenance solutions for external clients. TCS will become part of HMS in 2019/20.
We are committed to providing value for money across everything we do.
We aim to work efficiently and effecively in everything we do. The better our value for money, the more we can invest and the more we can improve services.
Our new Corporate Plan sets our vision to become even more efficient over the next five years.
We are transforming the business with a focus on:
In total, we aim to achieve
in savings by 2021/22.
If you have any thoughts or comments
about our annual report, let us know: